Describe the last thing that worked
A page that will not open, an empty search and a video that pauses are different failures. Note the screen and the message. The not-loading guide separates application launch errors from a browser catalogue problem.
The catalogue opens but your title is missing
Try a distinctive part of the name. Remove year, language and genre filters if you applied them. Search films and programmes separately when a title has both adaptations. An empty result is not a server-outage report.
Watch now opened another tab
That is the normal JustWatch handoff. Choose a current viewing offer there. If the destination fails, check the selected country and production name before changing anything in your saved list.
The video freezes later
Use the playback application’s own connection and quality controls. A problem after leaving this page cannot be solved by repeatedly saving the same movie here. Keep a note of the affected title and approximate playback time.
Do not erase your shortlist as a first step
A normal refresh is less disruptive than clearing all browser storage. The saved list belongs to this browser; deleting its data removes those entries. Keep the important names before a reset you decide is necessary.